Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items within 5 days of delivery.

To qualify for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Certain goods are exempt from being returned, including:
- Accessories
- Digital products or downloadable software
- Sale/discounted items (if applicable)

Once your return is received and inspected, we will notify you of approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if not prepaid by us) will be deducted.

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at sales@ettstore.com.

To return your product, you should mail it to:
📍 1 Augrabies Street, Mooikloof Ridge, Pretoria, 0081.

You are responsible for paying shipping costs for returning your item, unless the return is due to our error (e.g., defective or wrong item).

If you haven’t received a refund after the stated processing time:

Check your bank account again.
Contact your credit card company or bank — processing may take time.
If you’ve done this and still haven’t received your refund, contact us at sales@ettstore.com.