Shipping Policy

Processing Time

All orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders or delays from suppliers, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic (South Africa): 2–5 business days

• International: 7–21 business days (depending on destination and courier availability)

Delivery delays can occasionally occur due to customs clearance or courier issues beyond our control.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking numbers will be active within 24 hours.

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your country. ETT Store is not responsible for these charges. All fees imposed during or after shipping are the customer’s responsibility.

Damages

ETT Store is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the courier to file a claim. Save all packaging materials and damaged goods before filing.

Incorrect Address Disclaimer

Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for orders shipped to an incorrectly provided address.

Questions

If you have any questions about your order or our shipping policy, please contact us at:
📧 sales@ettstore.com